Sobret has hundreds if not thousands of layers of checks to monitor and ensure you comply with our anti-spam policy. Here are a few of them:
- Our system is able to detect spam behaviors at the same time a campaign is being sent. If you don’t have permission and someone marks your campaign as spam, we’ll know about it the moment that button is pressed. If you receive a complaint rate greater than 0.085% of all recipients (that’s 8 complaints for every 10,000 recipients) you will receive a warning requesting an explanation and giving you advice. Higher levels of complaints will result in accounts being blocked or terminated, right away, no discussion.
- At the time of sending a campaign, if you start getting a bounce rate higher than 4.50% in the current progress, the campaign will be stopped to prevent a full block. You’ll need to contact support to receive advice in this case. Higher levels of bounces will result in accounts being blocked or terminated, again, right away, no discussion.
- We monitor blacklists and our abuse accounts all day long. We can pinpoint who is causing us delivery problems or attracting complaints very easily.
If we do discover that you’re emailing people without their permission, we will terminate your account immediately without a refund, according to our Terms of Service.
In the end, it’s really about common sense. Put yourself in your recipient’s’ shoes. If they don’t recognize who you are or aren’t interested in what you’re sending, they’ll think you’re a spammer. It’s that simple.
Would you just walk into your newly moved in neighbor’s house because you know their door is open? Would you go into their kitchen and prepare some sandwiches? Would you then sit down and start chatting with them?
Aha, SPAM is the same, plain and simple. Don’t bother people, otherwise, you’ll find yourself in a bit of trouble.